Returns & Exchanges

At O'NEILL, we want to ensure you have the best gear for your adventures, which is why we offer a 30-day return window for all unused products in their original packaging. Whether it's a sizing issue or a change of heart, our streamlined process makes it easy to get back to the water or the slopes.

Return Process

• 1.
  Initiate Your Return

  Visit our online returns portal and enter your order number and zip code to select the items you wish to send back.

• 2.
  Print Your Label

  Download and print the prepaid shipping label provided at the end of the return request process and attach it securely to your package.

• 3.
  Pack and Ship

  Place the items in their original condition with tags attached into the shipping box and drop it off at any authorized carrier location.

• 4.
  Receive Your Refund

  Once our warehouse inspects the returned gear, we will process your refund to your original payment method within 7-10 business days.