Frequently Asked Questions
Get the answers you need to get back in the water.
How do I determine the right wetsuit size?
To ensure a perfect fit, please refer to our comprehensive Size Chart located on each product page. We recommend measuring your chest, waist, and height, as a snug fit is essential for maintaining thermal insulation.
What is your return policy for performance gear?
We offer a 30-day return window for all unused items in their original packaging with tags attached. Please note that for hygiene reasons, swimwear and undergarments must have the protective liner intact.
How long does shipping take for domestic orders?
Standard shipping typically takes 3-5 business days. We also offer expedited shipping options at checkout if you need your gear before your next surf session.
Do you offer a warranty on your products?
Yes, O'Neill provides a limited warranty against manufacturing defects. Wetsuits are covered for one year on stitching and materials from the original date of purchase.
How should I care for my wetsuit to make it last longer?
Always rinse your wetsuit with fresh water after every use, avoid direct sunlight when drying, and never use a washing machine or dryer. Store it on a wide-shouldered hanger to maintain its shape.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and interest-free installment options like Afterpay and Klarna.